oxygen sensor relpacement

November 15, 2009 

Very happy with the work you did.  The people and the quality of the work were excellent. I'll be back!!!! 

David  H. (Lexus IS 200, Redwood City)

A+:  Thank you David, we are so glad we can help you out with your Lexus. We will see you next time.

Great regular servicing

November 13, 2009    
 
Thanks for doing the most recent servicing on our Altima hybrid. You assessed the work required and exactly what the manufacturer expected to be done. Only required and necessary work was performed. 
Anonymous

A+:   Thank you Anonymous for letting us know how we are doing.  We know  you have a lot of options and we really appreciate your business.

Excellent service

November 11, 2009 

I highly recomend A+ Japanese Auto Repair. In fact I have sent several people there for service and they were impressed with the service they got from the A+ team. 

Neil  S. (San Mateo, Honda Odyssey)

A+: Thank you very much Neil, for your kind words and your referrals. We are so happy to hear that we are able to help your friends with their cars too.

Best Auto Repair Shop In San Carlos

November 11, 2009

We have been bringing our Honda, Acura and Toyota here since the parents opened the shop about 12 years ago. Adam and Eric have done a wonderful job with the business and we are proud to say that we continue to have all of our auto repair and maintenance performed at their shop in San Carlos. They even have their local shuttle take us back home to Belmont. We could not be more pleased with the service we receive and the special attention we get everytime we bring our cars in. We are always greeted warmly and everything, estimates do not change and all services are explained. A+ Japanese has earned a life time customer with us, our friends and family. 

Anonymous

Dear Anonymous, we really wish we could thank you in person for such a nice review of our shop. Thanks to clients like yourself, over 70% of our new business comes from referrals.  We are very fortunate to have such great clients.  Thank you so much for your continued loyalty and all the referrals.

What all small businesses should strive for

November 11, 2009   
 
Helpful and engaging staff -- also, gotta love their striving to always serve their customers to the best of their abilities. They seem to be be willing to test out new means to strengthen the relationship with customers i.e. automatic check-up notification through e-mail 

Aki  K. (San Mateo, Toyota Camry)

A+: Aki, thank you for your feedback and the time you took to review us. We are also very happy that our notification system is helpful to you.

As always, I am confident of good service.

October 21, 2009

I have been coming to your shop for many years now and always have been treated extremely well. I am confident of your service and I have recommended you to friends.

Jill F. (Redwood Shores, Toyota Prius) 

A+: Jill, about 70% of our business comes from referrals from clients such as yourself. We are so grateful to have the opportunity to help you with your Prius and to help your friens with their vehicles too.  Thank you very much.

Easy/Pleasant Car Repairs

October 18, 2009    
  
Rob is very pleasant to deal with and makes us feel like A+ wants our return business. 

Tony & Sharon C. (San Carlos, Toyota Highlander)

Excellent, as usual

October 15, 2009

We have been using A+ for a number of years now and continue to be very happy with them. 

Carmen/Joe  M. (Belmont, Toyota Camry & Solara)

A+: Carmen and Joe, thank you so much for your continued loyalty to our shop in San Carlos. We greatly appreciate your business and the relationship we have built with you.  We will see for your next service = )

9/16 great. 10/10 spoke too soon. 10/17 WOW! The warranty attracted me, I'm staying for the service.

October 17, 2009

WOW! The warranty attracted me, I'm staying for the service.

My Camry's break light was activated after I had the break system fixed. Since I could not get away due to school and work, I waited a week or two before I was free from work. It was slow at work and my supervisor said she was forced to send me home early. I thought I should call APJ and see if they can squeeze me in. I thought that it would be impossible. I called and spoke with Rob, and he said if there isn't anything wrong with the breaks, and I feel comfortable driving it, the car will be seen as soon as I arrive. I left San Jose right away and made for San Carlos. When I arrived at APJ, my Camry was attended to right away. Unbelievable! They test drove it, and checked other areas in the break system that might be activating the break light. No other issues were found. They did find a bubble in the break fluid, so they bled it, and topped it off. I was quickly back on the road heading home. I think it was less than an hour. APJ's warranty attracted me but I am staying for the most positive customer service oriented mechanic shop I have ever experienced. Every thing was done without any issues or negative attitudes. I thought there might be some grudges, but that was far from reality. Everyone was friendly like I was paying for the service, but I was not spending a dime. Thank you very much A plus Japanese. You give mechanics a good name. Keep it up you?re on the right track. 

October 10, 2009

spoke too soon  
 
Customer Review:   I just had my brakes serviced and now the brake light is on and because of the light, i'm thinking, the cruise control is not functional. So now I'll have to take time off from school or work. I don't mind paying $$$ so I don't have to return at a latter date for related issues. 

September 16, 2009

great.   
 
Great! Just Great. It took me a while to find A+. I'm happy to have found A+ and I don't plan on finding another mechanic. I would like to add that in dire situations, and in the economic situation we are in, only necessary work be done and talked about. For example if a flush can wait then let it wait. Only services that are necessary should be done, so cost can be minimized as much as possible. Otherwise the work and people are great and the warranty helps me sleep easier about the work. You can't go wrong with A+. To repeat I am sure; I give A+ an A+ 

Issac T. (Toyota Camry, San Jose)

A+:  Isaac, we really appreciate the opportunity to follow thur on our warranty and services to our clients.  Thank you very much for the chance to make things right with you.  We are very happy that everything worked out and look forward to seeing you for your next service.

Very good experience

October 12, 2009

I was very impressed. Steve was very through in explaining all the issues' I really appreciated the timely way he got back to me. Very through. 

Joan D. (Santa Cruz, Toyota Camry)

A+:  Thank you Joan, we like Steve too = )  We are happy to impress you and really appreciate your business.